Shipping & Returns
Shipping Policy
For extra hygiene, all masks will be delivered in a sealed plastic bag.
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Most items are dispatched 3-5 days from order. Delivery may be longer at busy times.
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We aim to dispatch clothing items 7-10 days from order. If an item is required sooner please send us a message and we will try to improve the lead time.
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The majority of items are made to order.
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Return & Exchange Policy
Due to hygiene & personal safety reasons face masks are non returnable unless unopened or faulty.
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If you are unhappy with your purchase please contact us and we will work to resolve the issue.
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Our aim is to ensure your complete satisfaction with the products and services we supply. Should you have a query with your order, we would like to hear from you as soon as possible so we can help you and resolve any issues straight away.
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All Fresh Start clothing items ordered through our website are made to order and are therefore considered “bespoke orders” (even when not personalised with a name). Therefore, we can only accept returns in the following circumstances:
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An item is received faulty or damaged
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An item is received incorrectly (wrong size, colour, style etc)
Sadly we cannot accept exchanges for style or size.